Terms of service

Terms of Service

These Terms of Service govern your use of the ULYV website, online store, products, and related services. In these Terms, “ULYV,” “we,” “us,” and “our” refer to ULYV. By visiting our website, creating an account, or purchasing from us, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Eligibility and Acceptable Use

You must be at least the age of majority in your province, territory, state, or country of residence, or have permission from a parent or legal guardian, to use the store or place an order. You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose; interfere with the security or operation of the website; transmit malicious code; scrape or copy the website without permission; or violate another person’s rights.

2. Products and Information

We make reasonable efforts to display product descriptions, colours, sizes, images, and other information accurately. Colours and appearance may vary depending on lighting, photography, and device displays. We may correct errors, update information, change or discontinue products, and limit quantities at any time. Product availability is not guaranteed.

3. Prices, Payments, and Taxes

Unless otherwise stated, prices are shown in Canadian dollars. Applicable taxes and any other charges will be displayed at checkout. You agree to provide current, complete, and accurate billing and payment information and confirm that you are authorized to use the payment method submitted. Payment must be approved before an order is fulfilled.

4. Orders

Your order is an offer to purchase. We may accept, reject, limit, or cancel an order, including because of inventory issues, pricing or description errors, suspected fraud, payment problems, resale activity, or shipping restrictions. If we cancel an order after payment has been collected, we will refund the amount charged for the cancelled portion.

5. Shipping, Returns, Exchanges, and Refunds

Shipping is governed by our Shipping Policy. Returns, exchanges, and refunds are governed by our Return and Refund Policy. Those policies form part of these Terms. Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

6. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity under your account. Notify us promptly if you believe your account has been accessed without authorization. We may suspend or terminate accounts that violate these Terms or create a security, legal, or operational risk.

7. Intellectual Property

The ULYV name, branding, logos, product designs, photographs, graphics, text, website layout, and other content are owned by or licensed to ULYV and are protected by applicable intellectual-property laws. You may use the website only for personal, non-commercial shopping purposes. No content may be reproduced, distributed, modified, sold, or exploited without prior written permission.

8. Reviews and Customer Content

If you submit a review, photo, comment, suggestion, or other content, you confirm that you have the right to provide it and that it is truthful, lawful, and does not violate another person’s rights. You grant ULYV a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display that content for operating and promoting the business. We may remove content that is unlawful, misleading, offensive, or otherwise inappropriate.