Refund policy

Return and Refund Policy

We want you to be happy with your ULYV purchase. This policy explains how returns, exchanges, and refunds work.

Seven-Day Return Window

You may request a return or exchange within seven (7) calendar days after your order is delivered. To start a return or exchange, contact us at support@ulyv.ca or call 780-937-8655. Please include your order number and the item you wish to return or exchange.

Returns sent without contacting us first may not be accepted.

Return Condition

To be eligible, an item must be unworn, unwashed, unused, and in the same condition in which it was received, with all original tags attached and in its original packaging. Proof of purchase is required. Items that do not meet these conditions may be refused and returned to the customer.

Regular-Price Items

Returns and exchanges of eligible regular-price items are free within Canada. After approving your request, ULYV will provide return instructions and, where applicable, a prepaid return-shipping label.

Sale and Final-Sale Items

Items marked as sale or final sale are still eligible for return or exchange if all other requirements in this policy are met. However, return shipping is not free. The customer is responsible for the actual return-shipping cost, which will be calculated based on the shipping location, package, and carrier rate. We will confirm this cost before the return is sent. The cost may be collected before a return label is issued or deducted from the refund.

Exchanges

Exchanges are subject to product and size availability. Once the original item is received and approved, we will send the replacement item. Standard shipping for an approved exchange within Canada is free. If the requested replacement is unavailable, we will offer another available option or issue a refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@ulyv.ca and provide your order number, a description of the issue, and clear photos showing the problem. We will review the information and work with you to provide an appropriate replacement, exchange, or refund. ULYV will cover reasonable return-shipping costs for an approved damaged, defective, or incorrect item.

Refunds

We will notify you after we receive and inspect your return. If approved, the purchase price and any original shipping charge paid on the order will be refunded to the original payment method. Any customer-paid return-shipping cost described above may be deducted from the refund.

Please allow up to ten (10) business days after approval for the refund to be submitted. Your bank or card provider may require additional processing time. If more than fifteen (15) business days have passed since we approved your refund, contact us.

Contact Us

Email: support@ulyv.ca
Phone: 780-937-8655